Olarm - Notice history

Experiencing minor outage

Mobile App - Partial outage

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.97%

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May 2024
Jun 2024
Jul 2024

Command Centre - Partial outage

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.97%

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May 2024
Jun 2024
Jul 2024

Signals - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Website - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024
100% - uptime

Olarm PRO Connectivity - Vodacom - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Olarm PRO Connectivity - MTN - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Olarm PRO Connectivity - WiFi - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024
100% - uptime

Mobile Connectivity - Roaming 1 - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Mobile Connectivity - Roaming 2 - Operational

100% - uptime

Olarm Gen 1 Connectivity - Vodacom - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Olarm Gen 1 Connectivity - MTN - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Vodacom - Legacy APN Connectivity - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

MTN - Legacy APN Connectivity - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Customer Service Centre

Operational

Phone System - Operational

Public API - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

App and Command Centre
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Vodacom Maintenance
  • Completed
    July 11, 2024 at 3:00 AM
    Completed
    July 11, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 10, 2024 at 9:00 PM
    In progress
    July 10, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 10, 2024 at 9:00 PM
    Planned
    July 10, 2024 at 9:00 PM

    Vodacom will be performing APN maintenance which is likely to result in services being unavailable.
    Customers can expect intermittent to no connectivity of up to 1hr for the duration of the maintenance window.

Jun 2024

Vodacom services degraded
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Vodacom has identified the cause of the failure in their network and are working to restore services.

    Further updates to follow.

  • Investigating
    Investigating

    We are currently investigating a network drop on Vodacom’s network impacting some Olarm devices. Olarm devices with MTN or WiFi connectivity should not be impacted.

    Further updates to follow.

May 2024

App and Command Centre
  • Resolved
    Resolved

    Both App and Command Centre services are now fully restored.

    Thank you for your patience as the team worked to restore these services.

  • Monitoring
    Monitoring

    We are aware of the slow access on App and Command Centre. Our core engineering team has isolated the problem and services should be restoring.

May 2024 to Jul 2024

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