Olarm - Notice history

Instant EFT -> Nedbank experiencing partial outage

Mobile App - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 99.99%

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Jul 2024
Aug 2024
Sep 2024

Command Centre - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 99.99%

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Jul 2024
Aug 2024
Sep 2024

Signals - South Africa - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Signals - UK & Europe - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Website - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024
100% - uptime

Olarm PRO Connectivity - Vodacom - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Olarm PRO Connectivity - MTN - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Olarm PRO Connectivity - WiFi - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024
100% - uptime

Mobile Connectivity - Roaming 1 - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Mobile Connectivity - Roaming 2 - Operational

100% - uptime

Olarm Gen 1 Connectivity - Vodacom - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Olarm Gen 1 Connectivity - MTN - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Vodacom - Legacy APN Connectivity - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

MTN - Legacy APN Connectivity - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Customer Service Centre

Operational

Phone System - Operational

Public API - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

Notice history

Sep 2024

Network Maintenance
  • Completed
    September 16, 2024 at 12:00 PM
    Completed
    September 16, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    September 16, 2024 at 11:00 AM
    In progress
    September 16, 2024 at 11:00 AM
    Maintenance is now in progress
  • Planned
    September 16, 2024 at 11:00 AM
    Planned
    September 16, 2024 at 11:00 AM

    Our network service provider will be performing a hardware migration to enhance our infrastructure.
    This upgrade is low impact, with minimal to no disruption expected to your service.

App and Command Centre unavailable
  • Resolved
    Resolved

    All services have been restored.

  • Monitoring
    Monitoring

    Our engineering team is currently working on restoring App & CC services. More updates to follow

  • Identified
    Identified

    Our engineering team has identified the cause of the current problem and is working on a resolution.

  • Investigating
    Investigating
    We are currently investigating this incident.
Scheduled VM Maintenance
  • Completed
    September 06, 2024 at 9:30 AM
    Completed
    September 06, 2024 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    September 06, 2024 at 8:00 AM
    In progress
    September 06, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    September 06, 2024 at 8:00 AM
    Planned
    September 06, 2024 at 8:00 AM

    As part of our continuous upgrade & systems improvement programme, we will be performing routine system maintenance on our signaling infrastructure between 10h00 and 11h30. During this time, access to certain Olarm services may be briefly interrupted. You may notice your monitoring software reconnecting to our network but we do not foresee that signals to the control rooms will be affected during this period.Please reach out to your partner manager or support@olarm.com for more information

Aug 2024

Olarm - Scheduled Database Maintenance
  • Completed
    August 21, 2024 at 12:00 PM
    Completed
    August 21, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 21, 2024 at 10:00 AM
    In progress
    August 21, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    August 21, 2024 at 10:00 AM
    Planned
    August 21, 2024 at 10:00 AM

    As part of our continuous upgrade & systems improvement programme, we will perform routine database maintenance between 12h00 and 14h00. During this time, access to certain Olarm services may be briefly interrupted. We do not foresee that signals to the control rooms will be affected during this period.Please reach out to your partner manager or support@olarm.com for more information

Database Maintenance
  • Completed
    August 14, 2024 at 12:00 PM
    Completed
    August 14, 2024 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    August 14, 2024 at 10:00 AM
    In progress
    August 14, 2024 at 10:00 AM
    Maintenance is now in progress
  • Planned
    August 14, 2024 at 10:00 AM
    Planned
    August 14, 2024 at 10:00 AM

    As part of our continuous upgrade & systems improvement programme, we will perform routine database maintenance between 12h00 and 14h00.

    Access to certain Olarm services may be briefly interrupted during this time. We do not foresee that signals to the control rooms will be affected.

    Please reach out to your partner manager or support@olarm.com for more information.

Jul 2024

App and Command Centre
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Vodacom Maintenance
  • Completed
    July 11, 2024 at 3:00 AM
    Completed
    July 11, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    July 10, 2024 at 9:00 PM
    In progress
    July 10, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    July 10, 2024 at 9:00 PM
    Planned
    July 10, 2024 at 9:00 PM

    Vodacom will be performing APN maintenance which is likely to result in services being unavailable.
    Customers can expect intermittent to no connectivity of up to 1hr for the duration of the maintenance window.

Jul 2024 to Sep 2024

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