Olarm - MTN network failure – Incident details

Olarm Mobile App v2 experiencing degraded performance

MTN network failure

Resolved
Operational
Started 7 months agoLasted about 1 hour

Affected

Olarm PRO & MAX - South Africa

Operational from 10:00 PM to 10:35 PM, Partial outage from 10:35 PM to 11:00 PM

Olarm PRO & MAX Connectivity - Vodacom

Operational from 10:00 PM to 11:00 PM

Olarm PRO & MAX Connectivity - MTN

Operational from 10:00 PM to 10:35 PM, Partial outage from 10:35 PM to 11:00 PM

Olarm Communicator Gen1 & Legacy Mobile Connectivity

Partial outage from 10:00 PM to 11:00 PM

Olarm Gen 1 Connectivity - MTN

Partial outage from 10:00 PM to 11:00 PM

MTN - Legacy APN Connectivity

Partial outage from 10:00 PM to 11:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. All services operational again

  • Identified
    Identified

    Our service provider has identified the cause of the issue and is working to restore services.

  • Investigating
    Investigating

    We are currently experiencing an issue with our interconnect to the MTN network. Our service provider's engineering team is currently investigating. Any devices with on Vodacom or Wi-Fi connectivity are operating normally.