All systems operational

Mobile App

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Command Centre
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Signals

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Website
100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Olarm PRO - South Africa

100.0% uptime

Olarm PRO Connectivity - Vodacom

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Olarm PRO Connectivity - MTN

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Olarm PRO Connectivity - WiFi

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime
Olarm PRO - Roaming
100.0% uptime

Mobile Connectivity - Roaming 1

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Mobile Connectivity - Roaming 2

Operational

Olarm Communicator Gen1 & Legacy Mobile Connectivity

100.0% uptime

Olarm Gen 1 Connectivity - Vodacom

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Olarm Gen 1 Connectivity - MTN

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Vodacom - Legacy APN Connectivity

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

MTN - Legacy APN Connectivity

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Customer Service Centre

Operational

Phone System

Operational

Public API

100.0% uptime
Dec 2023 · 100.0%Jan 2024 · 100.0%Feb · 100.0%
Dec 2023100.0% uptime
Jan 2024100.0% uptime
Feb 2024100.0% uptime

Notice history

Feb 2024

Inbound calls to our 021 number not working
  • Resolved
    Resolved

    All our phone lines are back up and running. Thanks for your patience.

  • Identified
    Update

    Our service provider is still working on restoring inbound calls on our 021 number.

    Please call us using 060 039 0911 in the meantime.

  • Identified
    Identified

    We are aware of the problems with inbound calls to our 021 009 0911 number. Our service provider is working on resolving this.

    Please make use of our WhatsApp support channel on 060 039 0911 or email support@olarm.com and sales@olarm.com to reach us in the meantime.

Jan 2024

Network Maintenance
  • Completed
    January 19, 2024 at 2:00 AM
    Completed
    January 19, 2024 at 2:00 AM

    Maintenance has completed successfully

  • In progress
    January 18, 2024 at 10:00 PM
    In progress
    January 18, 2024 at 10:00 PM

    Maintenance is now in progress

  • Planned
    January 18, 2024 at 10:00 PM
    Planned
    January 18, 2024 at 10:00 PM

    One of our upstream network service providers will be performing routine maintenance this evening.

    We do not foresee any impact on network services.

    Any Olarm devices impacted should reconnect on Wifi or the alternate SIM card depending on coverage in that area.

Dec 2023

Vodacom authentication issue
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently experiencing an issue with some Vodacom SIM cards not authenticating correctly.

    Devices that are already online on Vodacom are not impacted and both WiFi and MTN SIM cards are operating normally.

    Devices with MTN network coverage have switched to MTN as expected.

    We have escalated this issue up to Vodacom and further updates will follow.

Olarm Scheduled Maintenance
  • Completed
    December 12, 2023 at 1:00 PM
    Completed
    December 12, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    December 12, 2023 at 12:00 PM
    In progress
    December 12, 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    December 12, 2023 at 12:00 PM
    Planned
    December 12, 2023 at 12:00 PM

    Notice: We will be performing maintenance on our Public API systems during this time.

    Downtime expectation: We are expecting it to be non-disruptive.

    Priority: Low

Command Centre - Inaccessible
  • Resolved
    Resolved

    Thank-you for your patience while we attended to this matter.
    Our engineering team has implemented a fix and will continue to monitor.

  • Investigating
    Investigating

    We thank you for your patience as our engineering team has worked to resolve this issue.

Olarm Scheduled Maintenance
  • Completed
    December 07, 2023 at 9:00 AM
    Completed
    December 07, 2023 at 9:00 AM

    Maintenance has completed successfully

  • In progress
    December 07, 2023 at 8:00 AM
    In progress
    December 07, 2023 at 8:00 AM

    Maintenance is now in progress

  • Update
    December 07, 2023 at 8:00 AM
    Planned
    December 07, 2023 at 8:00 AM

    Notice: We will be performing maintenance on our Public API systems during this time.

    Downtime expectation: We are expecting it to be non-disruptive.

    Priority: Low

  • Planned
    December 06, 2023 at 2:15 PM
    Planned
    December 06, 2023 at 2:15 PM

    Maintenance didn't start yet.
    Affected Component updated.

Dec 2023 to Feb 2024