Olarm - Olarm APP logout & loading issues – Incident details

All systems operational

Olarm APP logout & loading issues

Resolved
Degraded performance
Started 9 months agoLasted 21 days

Affected

Mobile App

Degraded performance from 12:49 PM to 8:51 AM

Olarm Mobile App v2

Degraded performance from 12:49 PM to 8:51 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    We have released version 2.0.15 of the mobile app, which resolves all the issues experienced.

    Most users' apps should be upgraded automatically overnight. If not, please update them manually by going to the App Store or Play Store.

    Thanks for your patience as we worked to resolve these issues.

  • Update
    UTC
    Update

    We have released a new version of the app (v2.0.15) that fixes all these issues. The Play & App Stores roll the update out to users over a few days. Please try update your app. Thanks for your patience as the team has worked to resolve this.

  • Update
    UTC
    Update

    V2.0.13 of the app has resolved the issue where users are being logged out. We are however working on another release to fix the error where some devices aren’t loading correctly. Version 2.0.14 of the app is expected to release later this week

  • Monitoring
    UTC
    Monitoring

    We are aware of an issue in Olarm APP v2.0.12 that may cause some users to be unexpectedly logged out.

    This issue has been resolved in version v2.0.13 of the app on Android and iOS.

    Please update your Olarm APP to the latest version (v2.0.13) via the App Store or Google Play Store to restore normal functionality.

    We appreciate your patience while we resolved this issue.