Our support ticketing system is down

Resolved

Partial outage

Started 10 months agoOctober 15, 2025Lasted about 1 hourOctober 15, 20258:009:22 AMUTC

Affected

Customer Service Centre

Email Support

WhatsApp Support

Updates

Resolved
October 15, 2025 at 9:22 AMUTC
Resolved
October 15, 2025 at 9:22 AMUTC
This incident has been resolved.
Investigating
October 15, 2025 at 8:00 AMUTC
Investigating
October 15, 2025 at 8:00 AMUTC
The system we use to handle email and WhatsApp support is currently offline; the service providers are aware of it and are working to resolve it.

Our team is available by phone for urgent queries - 021 009 0911

Olarm - Our support ticketing system is down – Incident details